Shipping policy

Shipping Policy

PCDFIX offers tracked shipping through two processes: shipping charged at checkout for supported destinations, or shipping quoted and invoiced separately where an upfront rate is not available.

Shipping charged at checkout

For eligible destinations, the current shipping price is calculated and displayed at checkout.

Checkout shipping is based on the combined shipping weight of the items in the cart, including the applicable packaging profile and volumetric-weight requirements. Multiple items in one cart may therefore use a different shipping bracket than a single item.

Shipping rates, destination availability, and available services may change over time. The shipping options and prices shown at checkout are the current rates applicable to that order.

Shipping Billed Later — NOT FREE

Some destinations and shipments do not have a fixed shipping rate at checkout. This includes shipments above 3 kg, Canadian Territories, and eligible international destinations without a fixed rate.

Shipping is not included in your initial payment. After packing, PCDFIX will calculate the applicable shipping cost and provide a separate quotation and invoice. Full shipping payment is required before dispatch.

If a shipping quotation is declined or remains unpaid, the order stays on fulfillment hold. Any cancellation or refund will be handled under the published Returns and Refunds Policy and applicable law.

Shopify may display a $0 shipping option as “FREE” because the shipping charge is collected later. This does not mean that shipping is free.

Singapore delivery options

Singapore customers will be shown the current available domestic delivery or collection options during checkout.

These may include tracked standard delivery, express courier delivery, and self pickup or meetup where available. The applicable price and availability will be shown at checkout.

Self pickup or meetup is not a delivery service and does not include courier tracking.

Shipping methods

Shipped orders use tracked delivery services only.

The carrier and service may vary depending on the destination, packed dimensions, chargeable weight, parcel value, service availability, remote-area conditions, and other shipping requirements.

PCDFIX may need to review or re-quote shipping if the final packed shipment requires multiple parcels, falls outside the available checkout options, cannot be accepted by the proposed carrier, or requires special handling or protection.

Tracking information will be provided once a shipped order has been dispatched.

Processing and delivery times

Orders are packed carefully before dispatch. Any processing or delivery estimate provided is an estimate only and is not a guaranteed delivery date.

Carrier delays, customs processing, weather, peak-season congestion, remote-area handling, and other events outside PCDFIX’s reasonable control may affect delivery times.

Shipping Charges, Customs Duties & Import Taxes

Unless expressly stated otherwise, all shipping charges are the responsibility of the customer.

For orders with fixed shipping rates, shipping charges are calculated and collected during checkout.

For orders using “Shipping Billed Later — NOT FREE,” shipping costs are not included in the initial payment. PCDFIX will calculate the applicable shipping cost after packing and provide a separate quotation and invoice. The order will not be dispatched until the required shipping payment has been received.

For international orders, customers are responsible for applicable import duties, GST, VAT, customs taxes, clearance charges, brokerage fees, carrier handling charges and other destination-country import fees, unless PCDFIX expressly states that those charges are included or prepaid.

Where a carrier, destination or customs arrangement requires import duties or taxes to be prepaid by the sender, PCDFIX will disclose any additional amounts payable by the customer before dispatch.

Customers are responsible for providing accurate delivery and customs information and cooperating with applicable import requirements.

If a shipment is delayed, refused, abandoned or returned because of unpaid import charges or incomplete customer-provided information, additional costs may arise. Refunds, deductions and additional charges will be handled according to applicable law, the relevant carrier terms and PCDFIX’s published Returns and Refunds Policy.

PCDFIX does not guarantee that international shipments will be exempt from import duties or taxes.

International duties, taxes and customs fees may apply and are payable by the recipient unless expressly included or prepaid.

Shipping is NOT free. Shipping costs will be quoted and invoiced separately before dispatch.

Delivery address

Customers are responsible for providing a complete and accurate delivery address before payment.

Please review the shipping details shown at checkout or on your shipping invoice and contact us before payment if anything is incorrect.

Additional shipping costs arising from an incorrect or incomplete address, failed delivery, refusal of delivery, or an unclaimed parcel may be charged to the customer where permitted by applicable law.

Returned or unclaimed parcels

If a parcel is returned to PCDFIX because it was refused, unclaimed, or could not be delivered due to an address issue, we will contact the customer after the parcel is returned.

Any refund or reshipment will be assessed based on the circumstances. Original shipping charges and any return, customs, carrier, or reshipping costs may be deducted or charged where permitted by applicable law.

Transit damage

If your parcel arrives damaged, retain the item, packaging, and shipping materials and contact hello@pcdfix.com as soon as possible.

For transit-damage claims, we strongly recommend recording a continuous unboxing video from the unopened parcel through inspection of the item, as this may materially assist in verifying and resolving the claim.

Please also refer to our Returns and Refunds Policy for further information.